• Post Date

    August 15, 2019

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IT Systems Analyst (with ERP proficiency, Sage 100 experience preferred)

At Kenda, we owe our success to one simple fact: We employ the best people in the tire business. Thanks to their hard work and innovation, we've become a leading manufacturer of bicycle, motorcycle, ATV (All Terrain Vehicle), automotive, industrial, and trailer tires. Since the inception of our company in 1962, we have operated on core values of honesty, innovation, quality, and customer service.

We need an IT Systems Analyst to join our growing team. We are looking for a professional with experience in both information technology and business administration. The successful applicant will serve as the liaison between the key business areas (sales, operations, marketing, admin, and finance) and the IT department of our company.  The ideal candidate for this position is detail-oriented and highly innovative. He or she will also be responsible for translating business needs to IT solutions, and vice versa, with current programs, projects and initiatives in mind.

The Systems Analyst works with the key business areas (and serves as the primary liaison between business users and the application systems vendors.

The Systems Analyst is expected to work closely with the business and department Subject Matter Experts (SMEs) to gather requirements for applications and will work closely with the application vendors and IT team to understand application support needs and to ensure business requirements are successfully translated into technical requirements and designs for application configurations or enhancements to the applications.

The Systems Analyst will also participate in application upgrades and change control planning and user acceptance test coordination.


  • Responsible for support of business areas through research, analysis, testing, documentation and training coordination of company ERP systems, Sage 100 experience preferred. 

  • Work with end users, SME’s, Application Vendors and the IT team to ensure applications are working properly to support day to day operations of the business.

  • Participate in the application support process, contributing to the system administration of the ERP systems, creation and management of support and enhancement requests to the vendor, working with the vendor and IT team to apply patches and system upgrades.

  • Participate in the configuration and report/dashboard decision making process with the SME’s, department managers, and management; and make recommendations to effect change.

  • Identify and document functional requirements needed.

  • Document functional and non-functional operational and systems requirements.

  • Understand the current process flows and make recommendations for improvements.

  • Ability to communicate with ERP vendor(s) to open and facilitate successful ticket resolution.

  • Identify testing strategies based upon business and application knowledge. Lead and/or participate in the testing processes.

  • Work with the IT team to facilitate the users having the right systems, working properly, when needed.

Qualifications Requirements


  • 3+ years of business analyst experience.
  • Strong verbal and written communication enabling efficient communication with client resources.
  • Ability to generate solution ideas.
  • Strong group facilitation abilities.
  • 2+ years of experience working with ERP systems.
  • 2+ years of functional application support, upgrade facilitation, and testing experience


  • Competitive compensation
  • 401k
  • Health Insurance (Medical, Dental, Vision)
  • Company Paid Life Insurance
  • Short Term Disability
  • Paid Vacation Time and Holidays